How soon will my order be dispatched?
Lava Furniture guarantees a pleasant and easy shopping experience. You order will be processed by our logistics department in a swift manner and delivered to the address stated in the order form.
Our aim is to deliver your purchase as quickly as possible. All orders have a processing time of 24 - 48 hours, and delivery is between 10 – 30 working days.
Products are subject to availability. We endeavour to deliver to the times specified above, however on rare occasions delays may occur which are outside of our control. If your ordered product is not available we will contact you with an expected delivery date. The availability dates are subject to change for a number of reasons and it doesn’t depend on us but suppliers.
Please note that items sold online will only be delivered to the address specified on your order. Once your order has been dispatched, you’ll receive an email confirmation listing products ordered. During the check out process, you should specify any special delivery instructions.
Do we deliver outside of Ireland and the United Kingdom?
Yes, we do ship outside the Ireland and UK. European and international delivery charges are calculated at checkout.
If you have any further queries regarding shipping outside of the Ireland and UK please email us at firstname.lastname@example.org
What happens if my goods arrive damaged or faulty?
We want to be 100% sure that you are satisfied with your goods upon delivery. Where possible, we require you to check the items immediately – once unpacked – to ensure your items have been delivered safely in transit.
When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged you have three options:
1 Refuse the delivery.
2 Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
3 If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.
Thereafter, contact us within 48 hours by email at email@example.com or phone us on +353 (0)66 401 7064 and we will make the necessary arrangements to collect the damaged/faulty goods at our expense.
If goods appear damaged, incomplete or incorrect on receipt, this must be noted on the courier’s documentation. The damage agreement has to be signed by the courier to be able to start a claiming procedure. Otherwise, we cannot accept the claim.
A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition.
We will ask you to email a photograph of the damage and complete a short questionnaire as part of our quality assurance checks. Please note, it is critical that you keep all the original packaging and repack the item with care unless instructed otherwise. Our courier will make the collection, and upon inspection at our warehouse, a refund, or replacement sent at our expense, will be arranged.
When you receive goods that require assembly, prior to installing, it is very important that you check the instructions and any parts listed to ensure that you have all the relevant parts and that you can fit the product in strict accordance with the manufacturer’s instructions. We cannot refund products that have been wrongly fitted or be responsible for any consequences of mis-fitting our products. We strongly recommend that you employ only qualified and experienced joiners and electricians to install our products.
How do I return a product?
If you are not delighted with the products that you have chosen or if you need to return them for any reason, you can do so by contacting us within 14 days of receiving the order. We will be more than happy to offer you an exchange or a refund* provided that the products are returned to us complete and in perfect condition.
*Please note that this 14-day guarantee does not apply to non-standard, customised, bespoke, made-to-order, made-to-measure or special order products.
Do not make any notes on the packaging. If the packaging is not intact, we can’t make you a credit note for the returned item.
Please wrap the item very securely. Refunds will only be given on items returned in original packaging and a re-saleable condition.
Unless the item is damaged or faulty, you are responsible for the cost to return the goods to us. A full refund of the value of the goods will be made upon our receipt of the returned goods. If the item is damaged or faulty we will refund your postage costs.
Please do not return any products to our warehouse until you have made arrangements with our Customer Service Team.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 14 days, depending on your card issuer’s policies.